Here's a story out of one of John C Maxwell's books which got me thinking:   more »

Staff at an M & S store in London refused to help a lady suffering from cancer push her trolley across the road. The woman complained.  HO admitted the store got it wrong, but they then offer the standard weasel words of the grudging apology: 'we are… more »

Last night we took a friend out for a curry. Her telephone rang (bad person, phone on, restaurant!). It was a close relative in distress because her best friend had refused to speak to her for over a month; wouldn't return calls or texts etc etc. She had… more »